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Dealing With Difficult People
February 27, 2015
Jadwal Pelatihan Dealing With Difficult People
| Tanggal | Tempat | Kota | | Belum ada jadwal terbaru |
Instructor by : Syafaruddin Alwi
OBJECTIVE
- Identify what are problem people and behavior
- Demonstrate practical techniques for managing problem people situations
- Enable practical exercises to show what skill are needed in managing problem people and situations
COURSE OUTLINE
- Knowing yourself first
- Understanding behaviour and its effects
- The organisational context
- Understanding the dynamics
- different behaviour types
- Managing your own reactions
- Dealing with difficult situations
- Communication skills that help deal effectively with difficult people
PARTICIPANT
Anyone who has to deal with difficult people or difficult issues
TRAINING METHOD
Presentation
Discussion
Case Study
Evaluation
FACILITIES
Presentation
Disscusion
Case Study
Evaluation
TRAINING FEE for Dealing With Difficult People
Rp 6.500.000,- / participant / NON residential
Quota minimal 3 orang peserta
