Managerial & Soft skillsPersonal DevelopmentYogyakarta

Professional Skills for Administrators and Secretaries

Jadwal Training Professional Skills for Administrators and Secretaries:

    Instructor by : Sedjahterani, SE

     

    OVERVIEW

    The programme shows you how to plan and organise efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisation’s goals.

     

    BENEFITS

    • Develop skills and make a greater contribution to your team.
    • Become more proactive.
    • Communicate confidently and effectively with your manager, colleagues and other departments.
    • Deal with the difficulties and pressures of working for more than one person.
    • Plan, organise and manage your time more effectively.
    • Apply top tips for writing emails and letters.

     

    OUTLINE

    1. Supporting Your Manager/Department/Team

    • How you and your manager can work together to build a team.
    • Balancing the demands of more than one manager.
    • Building a successful working relationship with your manager and team members.
    • Prioritising your workload, being flexible when priorities change

    2. Communicating Confidently and Positively

    • Communicating face-to-face with confidence.
    • Projecting a confident and professional image.
    • Effective listening skills

    3. Organisation and Time Management

    • Establishing effective procedures – organising diaries and follow up.
    • Managing your own and your manager’s time – organisation and planning techniques that get you in control.
    • Organising meetings – key tips.
    • Saving time using email

    4. Writing Clearly and Concisely

    • Writing on behalf of others.
    • Avoiding common mistakes.
    • Planning and writing emails

    5. Communicating Effectively through Assertiveness

    • Effective listening and questioning skills.
    • Building rapport in face-to-face communication.
    • Identifying passive, aggressive and assertive behaviour.
    • Saying no without feeling guilty

    6. Personal Development :

    • Accepting new responsibilities and challenges with confidence.
    • An action plan to implement and monitor your development.

     

    TRAINING METHODS

    Presentation

    Discussion

    Case Study

    Evaluation

     

    FACILITIES

    Training Kit

    Handout

    Certificate

    Lunch + 2 X Coffee Break

    Souvenir

     

    TRAINING FEE for Professional Skills for Administrators and Secretaries

    Rp .7.000.000,- / participant / Non residential

    (Kuota minimal 3 participant training siap running)

     

    Form Pre-Registrasi

    Data Materi Training

    Topik Training : Professional Skills for Administrators and Secretaries
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    *Jabatan Jabatan/Divisi/Departement
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    *Alamat Perusahaan
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    *Email Alternatif eg: gmail, yahoo, hotmail
    *Telepon Kantor
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