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Branch Performance Management & Business Growth Strategy
May 12, 2026
Jadwal Pelatihan Branch Performance Management & Business Growth Strategy
| Tanggal | Tempat | Kota | | 10 - 11 Juni 2026 | - | Jakarta |
Training Branch Performance Management & Business Growth Strategy
DESKRIPSI Training Branch Performance Management & Business Growth Strategy
Dalam industri perbankan yang semakin kompetitif, kantor cabang tidak hanya berfungsi sebagai operational point tetapi juga sebagai profit center yang berperan penting dalam pertumbuhan bisnis, peningkatan customer base, dan pencapaian target finansial bank. Optimalisasi kinerja cabang membutuhkan strategi pengelolaan performance yang terukur, kepemimpinan efektif, penguatan sales culture, serta business growth strategy yang berorientasi pada hasil.
TUJUAN Training Branch Performance Management & Business Growth Strategy
- Memahami key drivers performance cabang perbankan.
- Menyusun branch business strategy dan action plan.
- Mengelola KPI dan performance monitoring cabang.
- Mengoptimalkan sales productivity dan service quality.
- Mengembangkan strategi customer growth dan profitability.
- Memimpin tim cabang secara efektif untuk mencapai target bisnis.
- Banking Branch Business Overview
- Role of branch in banking business growth
- Branch as profit center concept
- Business model kantor cabang modern
- Key success factors branch performance
- Branch Performance Management Framework
- Branch performance measurement system
- Key Performance Indicators (KPI) cabang
- Productivity metrics analysis
- Profitability measurement
- Balanced scorecard for branch management
- Business Planning & Growth Strategy
- Annual branch business planning
- Market opportunity analysis
- Competitor mapping
- Growth target setting
- Strategic action plan development
- Sales Management & Revenue Growth
- Sales pipeline management
- Cross-selling and up-selling strategy
- CASA growth strategy
- Loan growth management
- Fee-based income optimization
- Customer Acquisition & Retention Strategy
- Customer segmentation strategy
- New customer acquisition plan
- Customer retention management
- Relationship management excellence
- Customer loyalty development
- Operational Efficiency & Cost Management
- Branch operational productivity
- Cost efficiency management
- Resource allocation optimization
- Workflow improvement
- Team Performance & Leadership
- Leading high-performance branch team
- Coaching and mentoring sales team
- Performance review and feedback
- Employee motivation strategy
- Building sales culture
- Risk Management & Compliance in Branch Operations
- Operational risk awareness
- Branch compliance management
- Fraud prevention in branch operations
- Internal control implementation
- Service Excellence & Customer Experience
- Service quality management
- Complaint handling strategy
- Customer journey improvement
- Service performance indicators
- Performance Monitoring Dashboard & Reporting
- Branch dashboard development
- Business review meeting
- Performance analysis reporting
- Corrective action planning
- Problem Solving & Business Improvement Strategy
- Root cause analysis for underperforming branch
- Turnaround strategy for low performance branches
- Continuous improvement approach
- Case Study & Workshop
- Branch business performance analysis
- KPI review exercise
- Business growth action plan workshop
- Performance improvement case discussion
