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Online Training – Effective Collection Management

Training Effective Collection Management

DESKRIPSI Training Effective Collection Management

Dalam dunia bisnis, pengelolaan piutang yang efektif menjadi salah satu faktor penting dalam menjaga cash flow perusahaan dan meminimalkan risiko kredit macet. Keterlambatan pembayaran pelanggan dapat berdampak langsung pada likuiditas, profitabilitas, dan stabilitas operasional perusahaan. Training Effective Collection Management dirancang untuk meningkatkan kemampuan peserta dalam mengelola proses penagihan secara sistematis, profesional, dan berorientasi hasil. Program ini membekali peserta dengan strategi collection modern, teknik komunikasi persuasif, negosiasi pembayaran, penanganan difficult customer, hingga monitoring receivable secara optimal.

TUJUAN Training Effective Collection Management

1. Memahami konsep burnout dan dampaknya terhadap individu maupun organisasi
2. Mengidentifikasi tanda-tanda awal stres dan burnout di lingkungan kerja
3. Mengelola stres dan tekanan kerja secara efektif
4. Meningkatkan kesadaran diri (self-awareness) dan pengelolaan emosi
5. Membangun keseimbangan kerja dan kehidupan (work-life balance)
6. Menerapkan strategi emotional wellbeing untuk mendukung kinerja berkelanjutan.

MATERI Training Online – Effective Collection Management

1. Fundamental Credit & Collection Management
   • Konsep accounts receivable management
   • Credit policy dan collection policy perusahaan
   • Credit terms & payment behavior analysis
   • Hubungan collection terhadap cash flow perusahaan
2. Receivable Risk Analysis
   • Analisis aging receivable
   • Customer payment pattern analysis
   • Risk classification customer
   • Early warning indicators overdue account
3. Collection Strategy & Planning
   • Penyusunan collection strategy berdasarkan aging bucket
   • Prioritas account collection
   • Collection scheduling & follow up plan
   • Monitoring target collection performance
4. Effective Communication in Collection
   • Teknik komunikasi profesional dalam penagihan
   • Persuasive communication for collection
   • Telephone collection etiquette
   • Email & written collection communication
5. Negotiation Skills for Collection
   • Teknik negosiasi pembayaran
   • Payment arrangement strategy
   • Handling installment request
   • Negotiation win-win solution
6. Handling Difficult Customers
   • Menghadapi customer yang menolak bayar
   • Penanganan dispute invoice
   • Managing complaint during collection
   • Conflict management dalam proses penagihan
7. Collection Documentation & Administration
   • Documentation collection activity
   • Reminder letter & demand letter
   • Follow up documentation
   • Collection report preparation
8. Legal Aspect in Collection
   • Dasar hukum piutang dan penagihan
   • Collection escalation procedure
   • Debt recovery strategy
   • Third party collection & legal action consideration
9. KPI & Performance Measurement
   • Collection effectiveness measurement
   • Days Sales Outstanding (DSO)
   • Collection ratio
   • Recovery rate analysis
10. Case Study & Best Practice Collection
    • Simulasi telephone collection
    • Role play negotiation overdue payment
    • Studi kasus problematic receivable
    • Best practice collection management

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Topik Training	: Online Training – Effective Collection Management
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