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Successful Teleselling Skills
January 3, 2019
Jadwal Pelatihan Successful Teleselling Skills
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MATERI Training Successful Teleselling Skills
1. Introduction
- Dasar-dasar Penjualan Melalui Telepon
- Prospecting: Bagaimana Mendapat Klien
- Syarat Umum Teleselling
- Knowledge: Product Knowledge, Wawasan Luas
- Skill: Kecepatan, Ketelitian/Ketepatan
- Attitude: Sikap Positif, Effective Communications Skills (Active Listening, Vocal, Assertiveness, Verbal)
2. Basic Communications Skills
- Powerfull Active Listening
- Kemauan Mendengarkan (Volition)
- Memperhatikan (Attending)
- Memahami dan Menyamakan Persepsi (Understanding)
- Mengingat (Memory)
- Memberi Tanggapan (Responding) yang Tepat
- Assertiveness
- Menjalin Hubungan (Relationship)
- Menghargai Lawan Bicara (Appreciation)
- Mengajukan Permintaan atau Meminta Sesuatu dengan Lugas (Asking)
- Percaya Diri untuk Menunjang Sukses Berkomunikasi (Self Confidence)
- Memberikan Kritik
- Saran dan Pendapat Secara Lugas (Advocacy)
3. Teleselling Skills
- Penyampaian Informasi dan Menjawab Pertanyaan
- Persuasi Melalui Telepon dan Mengatasi Keberatan
- Mengetahui Sinyal-sinyal Keberhasilan serta Menutup Penawaran
- Program Follow Up
4. Telephone Technique & Courtesy
- Teknik Menelepon, Menerima dan Mentransfer Telepon
- Etika Bertelepon
- Postest
TRAINING METHOD
Presentation
Discussion
Case Study
Evaluation
FACILITY
Training Kit
Handout
Certificate
Lunch + 2x Coffee Break
Souvenir
Pick Up Participant (Yogyakarta)
TRAINING FEE for Successful Teleselling Skills
Rp7.000.000,-/Peserta/Non Recidential
Running Minimal 4 Peserta
