BandungFebruari 2020Human ResourcesPersonal DevelopmentProblem Solving

Advanced Conflict Resolution

Jadwal Pelatihan Advanced Conflict Resolution

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At the core of this programme, we use trusted instruments to measure your personal style when in conflict and we will coach you through the issues that arise from the results of the tests.

In this stretching and insightful programme, we use the famous Thomas Kilmann (TKI) Conflict Resolution Instrument. This tool has been used by many organisations to create collaborative teams for exceptional performance.



  1. Know the 4 areas for conflict
  2. Use The Thomas Kilmann Model for greater awareness and effectiveness
  3. Recognise differing behaviours and learn to adapt to them in order to build lasting collaboration
  4. Build effective communication Skills for increased collaboration and productivity
  5. Give and receive feedback on performance and perception openly
  6. Implement and create workable communication action plans
  7. Know the 10 most difficult types and how to deal with them
  8. Gain a greater awareness of yourself and your full leadership potential
  9. Manage relationships with others effectively, from level one trough to level four competency in all areas



1. Conflict Management

  • Welcome, Introductions and objective setting
  • What do we mean by the term: Conflict Management”?
  • Where and when does conflict happen?
  • Our reaction to conflict
  • How to avoid misunderstanding
  • The 4 steps to effective Conflict Management

2.Conflict Resolution

  • The Thomas Kilmann (TKI) Conflict Resolution Instrument
  • The 2 types of communication
  • The 4 results of every communication

3. The Skills of Conflict Resolution

  • The 4 behaviours that get results
  • The Assertiveness Framework
  • Questioning Skills
  • Listening for results
  • Beyond Listening

4. High Level Conflict Resolution

  • The Emotional Intelligence Questionnaire
  • Your EI Strengths
  • Dealing with liars
  • Facilitating a dispute
  • The Saboteur
  • The Secret to dealing with people



Who want to improve their dispute resolution skills, become mediators professionally or mediate within their company. Managers seeking new skills for managing their staff and stakeholders would also benefit, as would anyone leading a diverse team.



Pre test



Case Study

Post test




Training Kit



Lunch + 2x Coffee Break


Pick Up Participant (Khusus Yogyakarta)


TRAINING FEE for Advanced Conflict Resolution

Rp6.500.000,-/Participant/Non Residential

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Topik Training : Advanced Conflict Resolution
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