Jadwal Pelatihan Online Training – Focused Quality Management Tanggal Tempat Kota 03 - 04 Mei 2021 - -
DESKRIPSI
Saat ini telah berkembang sebuah konsep mengenai Focused Quality Management yang digulirkan oleh Harvey K. Brelin, sebenarnya hal tersebut bukanlah sebuah konsep yang baru. Konsep ini berfungsi sebagai evaluasi atas konsep Total Quality Management dan mencoba memberikan solusi bagaimana agar konsep Manajemen mutu yang telah diterapkan perusahaan dapat berjalan dan mengidentifikasikan kesalahan.
Menurut Harvey K. Brelin dkk (1997), Focused Quality Management merupakan metode untuk menerapkan berbagai upaya peningkatan mutu secara terarah, sejalan dengan strategi bisnis, untuk mencapai sasaran yag ditetapkan. Upaya ini dijalankan dengan melakukan peningkatan mutu pada proses kunci yang memiliki dampak terbesar pada pencapaian sasaran strategis organisasi.
BENEFIT
Perbaikan proses dihubungkan dengan tujuan bisnis strategis, fokus adalah pada perbaikan proses bisnis dan bukan mengejar proyek yang tak terpadu, manajer puncak dan manajer madya menyadari bahwa mempunyai komitmen dan memanajemeni proses perbaikan, usaha dilakukan atas dasar hal-hal yang telah dicapai dan seluruh organisasi merasa bertanggungjawab atas proses perbaikan.
MATERI Training Online – Focused Quality Management
1. Managing The Vital Few
Why Focused Quality Management?
Where TQM Falls Short
The Way it is
A Maze of Frustration
The Way it Should Be
2. Focused Quality Management: a Framework for Success
Prepare: Laying the Foundation
Organize a Quality Leadership Team
Envision the Organization
Assess the Organization
The Process Assessment
Plan: Focusing Process Improvements
Deploy: Making Process Improvements Happen
Charter the Improvement Teams
Improve the Process
Test the Improvements
Deploy: Making Organizational Improvements Happen
Training: a Mind is a Terrible Thing to Waste
Reward and Recognition: Credit Where Credit is Due
Measurement: if You Can’t Measure it, You Can’t Manage it
Communication: The Message is the Medium
In Conclusion
Transition: Making it Stick
Introduction
Applying Advanced Tools and Techniques
Employee Empowerment
Toward Process Empowerment
Alignment and Reassessment
3. Leading The Change
Leading the Charge
Leadership Commitment and Vision
Individual Resistance and Skills Development
Incentives
Resources
Action Planning
Is the Organization Ready?
Does the Organization Have a Vision?
Have the Mission and Values of the Organization Been Developed and Clearly Communicated?
Has an Organizational Assessment Been Done?
Have Strategic Business Goals Been Identified?
Have the Key Business Processes Been Identified?
How Do Key Business Processes Affect Critical Success Factors?
Have the Capability Gaps Been Identified?
Do Employees Want to Do a Good Job?
Do They Have What They Need to Do So?
Is Quality Rewarded?
Is the Organization Focused?
Is the Organization Ready?
When Things Go Wrong
The Whole is Greater than the Sum of the Parts
Has the Vision Been Communicated?
Do Employees Have All the Skills They Need?
Have People Been Given Incentives to Succeed?
Do People Have Adequate Resources?
Has the Organization Planned for Success?
Are You Focused to Succeed?
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