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Online Training – Professional Office Administration & Secretarial Skills

Training Professional Office Administration & Secretarial Skills

PENDAHULUAN Training Professional Office Administration & Secretarial Skills

Dalam era bisnis yang semakin kompetitif, fungsi administrasi perkantoran dan sekretarial memegang peranan strategis dalam mendukung efektivitas operasional organisasi. Seorang administrator dan sekretaris profesional tidak hanya bertugas mengelola dokumen, jadwal, serta korespondensi, tetapi juga menjadi pusat koordinasi komunikasi, pengelolaan informasi, serta pendukung produktivitas pimpinan dan unit kerja.

Perkembangan teknologi digital, sistem kerja hybrid, serta tuntutan pelayanan internal dan eksternal yang semakin tinggi menuntut tenaga administrasi memiliki kompetensi yang lebih modern, sistematis, dan profesional. Kemampuan mengelola dokumen, komunikasi bisnis, arsip digital, meeting management, hingga problem solving menjadi keterampilan penting bagi tenaga administrasi masa kini.

TUJUAN Training Professional Office Administration & Secretarial Skills

1. Memahami peran strategis administrasi dan sekretarial dalam organisasi modern
2. Mengelola administrasi kantor secara efektif dan sistematis
3. Meningkatkan keterampilan komunikasi bisnis dan pelayanan profesional
4. Mengelola surat menyurat, dokumen, dan arsip fisik maupun digital
5. Mengatur jadwal pimpinan, meeting, dan business travel management
6. Menyusun laporan, notulen, dan dokumen bisnis secara profesional
7. Mengoptimalkan penggunaan tools digital untuk administrasi perkantoran
8. Meningkatkan etika kerja, problem solving, dan professional image

MATERI Training Online – Professional Office Administration & Secretarial Skills

1. The Role of Professional Administrator & Secretary
   • Strategic role of office administration
   • Modern secretary competencies
   • Professional mindset and work attitude
2. Office Administration Management
   • Administrative workflow management
   • Office procedures and standardization
   • Filing and documentation system
3. Business Communication Skills
   • Professional verbal communication
   • Business writing and email etiquette
   • Telephone handling skills
   • Communication with executives and stakeholders
4. Correspondence and Documentation
   • Official letter management
   • Memo, report, and document preparation
   • Document numbering and control
5. Records & Archive Management
   • Physical filing system
   • Electronic document management
   • Archive retention and retrieval system
6. Meeting and Event Management
   • Meeting preparation checklist
   • Agenda preparation
   • Minutes of meeting (MoM) writing
   • Follow-up administration
7. Executive Schedule Management
   • Calendar management
   • Appointment scheduling
   • Travel arrangement and itinerary preparation
8. Digital Office Administration
   • Microsoft Office optimization
   • Google Workspace/Cloud collaboration
   • Digital filing tools and productivity apps
9. Service Excellence for Administrative Staff
   • Internal customer service
   • Handling complaints professionally
   • Service mindset and responsiveness
10. Professional Etiquette & Personal Branding
    • Business etiquette
    • Grooming and professional appearance
    • Confidentiality and ethics
11. Problem Solving and Time Management
    • Priority management
    • Handling multitasking
    • Administrative problem solving techniques
12. Action Plan Improvement
    • Individual improvement plan
    • Best practices implementation

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Topik Training	: Online Training – Professional Office Administration & Secretarial Skills
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