Tanggal | Tempat | Kota |
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BENEFITS
MATERI Training Service Quality Awareness (MINDSET)
1. Introduction to Service Quality
2. Service Scale
3. Service Chain
4. Service Breakdown and Recovery
5. The Customers Point of View
6. Managing Change
7. Win-win Solution
8. SQ Attitude and Effective Communication
PARTICIPANTS
Program ini didesain khusus untuk Front Liner baik yang berhubungan secara langsung dengan pelanggan (face to face) ataupun tidak langsung (lewat telepon, surat menyurat dsb).
TRAINING METHOD
Presentation
Discussion
Case Study
Evaluation
FACILITY
Training Kit
Handout
Certificate
Lunch + 2x Coffee Break
Souvenir
Pick up Participant (Yogyakarta)
TRAINING FEE for Service Quality Awareness (MINDSET)
Rp6.500.000,-/Peserta/Non Recidential
Data Materi Training | |
Topik Training | : Service Quality Awareness (MINDSET) |
Link | |
*Jumlah Peserta | |
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Personal Data | |
*Nama | |
*Jabatan | |
*Nama Perusahaan | |
*Alamat Perusahaan | |
*Email Perusahaan | |
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*Telepon Kantor | |
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*Handphone | |
* Harus di isi | |