OVERVIEW Tuntutan bisnis saat ini menuntut adanya perubahan yang dinamis, terutama untuk terus beradaptasi dengan dinamika perubahan ekspektasi customer. Untuk menjawab tuntutan tersebut, perusahaan perlu memunculkan

OVERVIEW Today’s business is done in an increasingly competitive and fast-changing environment. Product life-cycles are shortening; technology is changing rapidly; markets are opening globally. Companies now need to

  OVERVIEW Today’s business is done in an increasingly competitive and fast-changing environment. Product life-cycles are shortening; technology is changing rapidly; markets are opening globally. Companies now