DESKRIPSI Difficult people and situations are inevitable parts of our personal and professional lives.  More often than not, it is not the subject matter that makes these situations difficult but the personalities,

DESKRIPSI Managing Conflict and Handling Difficult People and Situations dirancang untuk membantu peserta memahami cara mengelola konflik secara efektif serta menghadapi orang dan situasi yang menantang dalam lingkungan