Online Training – Problem Solving, Decision Making and Conflict Management

Online Training – Problem Solving, Decision Making and Conflict Management

February 13, 2026

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Online Training – Problem Solving, Decision Making and Conflict Management

DESKRIPSI Training Problem Solving, Decision Making and Conflict Management

Pelatihan ini memberikan pemahaman dan keterampilan praktis dalam mengidentifikasi masalah secara sistematis, mengambil keputusan yang tepat, serta mengelola konflik secara konstruktif di lingkungan kerja. Peserta akan dibekali dengan metode analitis dan pendekatan komunikasi efektif agar mampu menghasilkan solusi yang tepat, cepat, dan berkelanjutan.

TUJUAN Training Problem Solving, Decision Making and Conflict Management

Mengidentifikasi akar permasalahan secara objektif dan terstruktur
Menggunakan metode problem solving yang sistematis
Mengambil keputusan berdasarkan data dan pertimbangan risiko
Mengelola konflik secara profesional dan produktif
Meningkatkan kolaborasi dan efektivitas tim

**MATERI Training Online – Problem Solving, Decision Making and Conflict Management Training Problem Solving, Decision Making and Conflict Management**

1. Fundamental of Problem Solving

Jenis-jenis masalah dalam organisasi
Reactive vs proactive problem solving
Pola pikir analitis dan critical thinking

2. Problem Identification & Root Cause Analysis

Teknik 5 Why & Fishbone Diagram
Gap analysis dan problem statement
Menghindari kesalahan diagnosis

3. Structured Problem Solving Models

PDCA (Plan-Do-Check-Act)
Decision tree & analytical tools
Risk assessment dalam solusi

4. Effective Decision Making

Tahapan pengambilan keputusan
Data-driven decision making
Mengelola bias dalam pengambilan keputusan

5. Conflict Management Fundamentals

Sumber konflik dalam organisasi
Tipe konflik: task, relationship, process
Dampak konflik terhadap kinerja tim

6. Conflict Resolution Strategies

Gaya penanganan konflik (competing, collaborating, compromising, avoiding, accommodating)
Teknik komunikasi asertif
Negosiasi win-win solution

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Topik Training	: Online Training – Problem Solving, Decision Making and Conflict Management
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