Managerial & Soft skillsMei 2016Yogyakarta

Advanced Administration Skills

Jadwal Training Advanced Administration Skills:

    Instructor by : Budi Sutedjo

     

    OBJECTIVES

    1. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.
    2. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.
    3. Handle telephone calls properly and professionally.
    4. Develop self-management techniques and learn ways for dealing with time wasters.
    5. Improve memory skills with several reinforcement methods and exercises.


    OUTLINE

    The Administrator/Secretary as Part of the Support Team

    • The Importance of Team Work
    • Taking Initiative
    • Having the Right Attitude

    The Modern Administrator Highly Needed Abilities

    • Adaptability to a Changing Office Environment
    • Maturity and Political Skills
    • Seeing through Obstacles and Building on Talents and Strengths

    Written Communication

    • Style
    • Layout
    • Clear Writing
    • Proof Reading

    Verbal Communication

    • Building Bonds with Boss and Colleagues
    • Overcoming Communication Barriers
    • Speaking Skills
    • Listening Skills

    Using the Telephone Properly

    • Professional Telephone Behavior
    • Rules for Good Listening
    • Rules for Good Questioning
    • Rules for Good Speaking

    Effective Time Planning

    • Identifying and Controlling Time Wasters
    • Setting Priorities
    • Dealing with Procrastination
    • Organizing an Efficient To-Do System

    Memory Reinforcement Techniques

    Remembering By Association Using Acronyms and the Method of Loci

     

    PARTICIPANT

    Administrators, assistant administrators and secretaries. And also those with the potential of becoming administrators can benefit from this program.

     

    TRAINING METHODE

    Presentation

    Discussion

    Case Study

    Evaluation

     

    FACILITY

    Training Kit

    Handout

    Certificate

    Lunch + 2 X Coffee Break

    Souvenir

    Pick Up Participant (Yogyakarta ONLY)

      

    TRAINING FEE for Advanced Administration Skills

    Rp.6.500.000, – / peserta / non recidential

    *minimal running 5 orang

     

    Form Pre-Registrasi

    Data Materi Training

    Topik Training : Advanced Administration Skills
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