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Advanced Total Quality Management (TQM)

Advanced Total Quality Management (TQM)

DESKIPSI Advanced Total Quality Management (TQM)

Pelatihan Advanced Total Quality Management (TQM) dirancang untuk meningkatkan kemampuan peserta dalam mengelola dan mengembangkan sistem manajemen mutu secara strategis dan berkelanjutan. Program ini menekankan pada penerapan prinsip-prinsip TQM secara mendalam, integrasi dengan sistem manajemen modern, serta penggunaan tools kualitas lanjutan untuk meningkatkan kinerja organisasi.

Peserta akan mempelajari pendekatan berbasis data dalam peningkatan mutu, pengendalian proses, serta penerapan continuous improvement untuk mencapai keunggulan kompetitif.

TUJUAN Advanced Total Quality Management (TQM)

Setelah mengikuti pelatihan ini, peserta mampu:

1. Memahami konsep lanjutan TQM dan implementasinya
2. Mengintegrasikan TQM dengan strategi bisnis
3. Menggunakan tools kualitas lanjutan secara efektif
4. Mengelola proses perbaikan berkelanjutan (continuous improvement)
5. Menganalisis dan meningkatkan kinerja proses
6. Mengembangkan budaya kualitas dalam organisasi

MATERI Training Advanced Total Quality Management (TQM) Advanced Total Quality Management (TQM)

1. Advanced TQM Framework

• • Prinsip lanjutan TQM
  • Evolusi manajemen mutu
  • Integrasi TQM dengan strategi organisasi
  • Leadership dalam kualitas

2. Customer Focus and Voice of Customer (VoC)

• • Identifikasi kebutuhan pelanggan
  • Customer satisfaction measurement
  • Customer journey mapping
  • Service quality model (SERVQUAL)

3. Process Management and Improvement

• • Pendekatan proses (process approach)
  • Business Process Mapping
  • SIPOC Diagram
  • Value Stream Mapping (VSM)

4. Advanced Quality Tools

• • Seven Tools of Quality (review)
  • New Seven Tools (Affinity, Tree Diagram, dll)
  • Statistical Process Control (SPC)
  • Control Chart (X-bar, R, p-chart)

5. Data Analysis for Quality Improvement

• • Basic statistics for quality
  • Root Cause Analysis (RCA)
  • Failure Mode and Effects Analysis (FMEA)
  • Pareto Analysis (80/20 rule)

6. Continuous Improvement and Lean Six Sigma

• • Kaizen and continuous improvement
  • DMAIC methodology
  • Waste identification (Lean)
  • Problem-solving techniques

7. Quality Cost and Performance Measurement

• • Cost of Quality (COQ): Prevention, Appraisal, Failure
  • Key Performance Indicators (KPI)
  • Balanced Scorecard
  • Monitoring and evaluation

8. Quality Management System Integration

• • Integrasi dengan ISO 9001
  • Risk-based thinking
  • Audit internal and external
  • Documentation and compliance

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Topik Training	: Advanced Total Quality Management (TQM)
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