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Instructor by : Fauzan Asmara
DESKRIPSI
Difficult people and situations are inevitable parts of our personal and professional lives. More often than not, it is not the subject matter that makes these situations difficult but the personalities, motives, and underlying feelings of the people involved. It is critical to the success of you and your organization to learn how to deal with these difficult people and situations.
Most people get emotional when they encounter difficult people, difficult situations, and conflict, or try to avoid them in the first place. These natural responses do not serve us well. Avoiding or appeasing only prolongs the problem, and responding emotionally only adds fuel to the fire. By understanding the nature of conflict, the dynamics of personality, and some simple yet specific strategies for handling difficult people and situations, you can turn these challenges to your advantage
OBJECTIVE
OUTLINE
1. Introduction
2. Ways of Understanding Conflict
3. Handling Difficult Situations: Separating People from the Problem
4. Dealing with Difficult Personalities and Styles
5. Dealing with Difficult People The three main types of difficult people and how to handle them
6. Situationally difficult
7. Strategically difficult
8. Intrinsically difficult
9. Some other types of difficult people – and the merely annoying
TRAINING METHOD
Presentation
Discussion
Case Study
Evaluation
FACILITY
Training Kit
Handout
Certificate
Lunch + 2 X Coffee Break
Souvenir
Pick Up Participants
TRAINING FEE
Rp 6.500.000/orang ,Non Recindential
Min 2 peserta running
Data Materi Training | |
Topik Training | : Managing Conflict and Handling Difficult People and Situations |
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