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DESCRIPTION
We know the challenges inherent in negotiating with difficult people including vendors, customers, upper management and staff. Even as the specifics of the negotiation change, the people element of the negotiating process has many opportunities for discord, disagreement and disruption.
In the Negotiating With Difficult People training seminar our unique model of Mutuality, Proactivity and R.E.S.P.E.C.T. helps professionals develop a new set of skills for working with difficult people. For example, Mutuality encourages negotiators on both sides to look for common ground and a relationship based win-win attitude. Proactivity ensures that professionals take steps to lead the way to success through a strong and thorough mutuality-based process. And R.E.S.P.E.C.T. shows professionals how to model Responsiveness, Empathy, Service, Perspectives, Esteem, Courage and Truth-telling as essential ingredients in a successful negotiation. This focused negotiations training program, facilitated through the lens of a busy professional working with a difficult negotiator, is an essential tool for professionals who need to negotiate at work.
BENEFIT
OUTLINE
1. Identify What it is That Makes Them “difficult.”
2. Find Out Why They Are Being “difficult.”
3. Be Firm and Principled
4. Develop a Good Plan B
5. Don’t Sink to Their Level
Data Materi Training | |
Topik Training | : Online Training – Negotiation and Dealing with Difficult People |
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