Agustus 2016Sales, Marketing, & CommunicationYogyakarta

Customer Relation Management (CRM)

Jadwal Training Customer Relation Management (CRM):

    SASARAN PELATIHAN

    • Memahami mengapa CRM sanagat penting dalam membina dan menumbuhkan loyalitas pelanggan
    • Mampu menentukan sasaran dan penggunaan CRM system
    • Dapat menetapkan sasaran CRM system
    • Recognize best practices in implementing a CRM strategy.
    • Dapat memanfaatkan CRM untuk menumbuhkan penjualan, peningkatan pelayanan pelanggan

     

    MATERI Training Customer Relation Management (CRM)

    1. CRM dan Loyalitas Customer

    • Fungsi dan peran CRM
    • Loyalitas customer dan mengoptimalkan Customer experience
    • CRM and Business Intelligence

    2. CRM Dalam Aktivitas Marketing

    • Relationship and One to One Marketing
    • Cross Selling and Up-selling
    • Customer Retention
    • Customer and Business Value

    3. CRM dan Pelayanan Pelanggan

    • Call Center and Customer Care
    • Customer Satisfaction Measurement
    • Customer Service Checklist for Success
    • Customer Service Training

    4. Aktivitas Tenaga Pennjualan dan Kegiatan CRM

    • Activity , Contact and Lead Management
    • Business Training for Salesforce
    • Handling Complain

    5. Planning CRM Programs

    • Developing a CRM Strategy
    • CRM Business Plan
    • Implementation CRM

     

    TRAINING METHOD

    Presentation

    Discussion

    Case Study

    Evaluation

     

    FACILITIES

    Training Kit

    Flash disk

    Handout

    Certificate

    Lunch + 2 X Coffee Break

    Souvenir

    Pick Up Participant

     

    TRAINING FEE for Customer Relation Management (CRM)

    Rp 6.500.000,- / participant / NON residential

    Minimal 3 orang peserta

    Form Pre-Registrasi

    Data Materi Training

    Topik Training : Customer Relation Management (CRM)
    Link
    *Jumlah Peserta Estimasi Jumlah Peserta yang di ajukan
    *Nama Peserta Yang Didaftarkan

    Personal Data

    *Nama
    *Jabatan Jabatan/Divisi/Departement
    *Nama Perusahaan
    *Alamat Perusahaan
    *Email Perusahaan
    *Email Alternatif eg: gmail, yahoo, hotmail
    *Telepon Kantor
    Ekstensi
    *Handphone
    * Harus di isi
    Tags
    , , , , , , , , , , , , , , , , , , , , , , ,

    Related Articles

    *Semua Silabus dan jadwal training yang ada di Training SDM adalah milik dari masing-masing vendor penyelenggara training.
    Close