Sales, Marketing, & CommunicationYogyakarta

Customer Relation Management (CRM)

Jadwal Pelatihan Customer Relation Management (CRM)

TanggalTempatKota
Belum ada jadwal terbaru

SASARAN PELATIHAN

  • Memahami mengapa CRM sanagat penting dalam membina dan menumbuhkan loyalitas pelanggan
  • Mampu menentukan sasaran dan penggunaan CRM system
  • Dapat menetapkan sasaran CRM system
  • Recognize best practices in implementing a CRM strategy.
  • Dapat memanfaatkan CRM untuk menumbuhkan penjualan, peningkatan pelayanan pelanggan

 

MATERI Training Customer Relation Management (CRM)

1. CRM dan Loyalitas Customer

  • Fungsi dan peran CRM
  • Loyalitas customer dan mengoptimalkan Customer experience
  • CRM and Business Intelligence

2. CRM Dalam Aktivitas Marketing

  • Relationship and One to One Marketing
  • Cross Selling and Up-selling
  • Customer Retention
  • Customer and Business Value

3. CRM dan Pelayanan Pelanggan

  • Call Center and Customer Care
  • Customer Satisfaction Measurement
  • Customer Service Checklist for Success
  • Customer Service Training

4. Aktivitas Tenaga Pennjualan dan Kegiatan CRM

  • Activity , Contact and Lead Management
  • Business Training for Salesforce
  • Handling Complain

5. Planning CRM Programs

  • Developing a CRM Strategy
  • CRM Business Plan
  • Implementation CRM

 

TRAINING METHOD

Presentation

Discussion

Case Study

Evaluation

 

FACILITIES

Training Kit

Flash disk

Handout

Certificate

Lunch + 2 X Coffee Break

Souvenir

Pick Up Participant

 

TRAINING FEE for Customer Relation Management (CRM)

Rp 6.500.000,- / participant / NON residential

Minimal 3 orang peserta

Form Pre-Registrasi

Data Materi Training

Topik Training : Customer Relation Management (CRM)
Link
*Jumlah Peserta Estimasi Jumlah Peserta yang di ajukan
*Nama Peserta Yang Didaftarkan

Personal Data

*Nama
*Jabatan Jabatan/Divisi/Departement
*Nama Perusahaan
*Alamat Perusahaan
*Email Perusahaan
*Email Alternatif eg: gmail, yahoo, hotmail
*Telepon Kantor
Ekstensi
*Handphone
* Harus di isi
Tags
, , , , , , , , , , , , , , , , , , , , , , ,

Related Articles

*Semua Silabus dan jadwal training yang ada di Training SDM adalah milik dari masing-masing vendor penyelenggara training.
Close