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Next Generation Banker Development Program

Training Next Generation Banker Development Program

DESKRIPSI Training Next Generation Banker Development Program

Transformasi industri perbankan yang semakin dinamis menuntut hadirnya generasi banker masa depan yang adaptif, inovatif, berintegritas, dan mampu menghadapi tantangan era digital. Perubahan perilaku nasabah, perkembangan teknologi finansial, digital banking, serta meningkatnya persaingan industri keuangan menuntut perusahaan untuk menyiapkan talenta-talenta unggul yang memiliki kompetensi teknis, kemampuan bisnis, leadership mindset, serta orientasi pelayanan yang kuat.

Generasi banker saat ini tidak hanya dituntut memahami operasional perbankan, tetapi juga harus mampu berpikir strategis, agile dalam menghadapi perubahan, serta mampu membangun hubungan yang baik dengan nasabah dan stakeholder. Oleh karena itu, pengembangan SDM menjadi salah satu investasi penting dalam menciptakan future banking workforce yang kompetitif dan berkelanjutan.

TUJUAN Training Next Generation Banker Development Program

1. Memahami perkembangan dan transformasi industri perbankan modern.
2. Meningkatkan kompetensi profesional sebagai banker masa depan.
3. Mengembangkan leadership mindset dan kemampuan kolaborasi.
4. Memahami digital banking dan customer experience.
5. Meningkatkan kemampuan komunikasi dan pelayanan nasabah.
6. Memahami pentingnya integritas, etika, dan compliance dalam perbankan
7. Mengembangkan kemampuan problem solving dan critical thinking.
8. Menjadi SDM perbankan yang adaptif, inovatif, dan berorientasi pada kinerja

MATERI Training Next Generation Banker Development Program

1. Banking Industry Transformation
   • Tren industri perbankan modern
   • Digital banking & fintech development
   • Future banking challenges
   • Banking business transformation
2. Building Professional Banker Mindset
   • Karakteristik banker profesional
   • Growth mindset & adaptability
   • Personal effectiveness
   • High performance work culture
3. Customer Experience & Service Excellence
   • Customer centric banking
   • Effective communication skill
   • Professional service behavior
   • Handling customer complaint
   • Building customer loyalty
4. Digital Mindset & Innovation
   • Digital banking awareness
   • Innovation culture in banking
   • Data driven decision making
   • Artificial Intelligence (AI) awareness
   • Agile working culture
5. Leadership & Team Collaboration
   • Leadership fundamentals
   • Teamwork & collaboration
   • Emotional intelligence
   • Influencing and interpersonal skill
   • Coaching & mentoring basics
6. Banking Ethics & Compliance
   • Professional ethics in banking
   • Good Corporate Governance (GCG)
   • Compliance awareness
   • Risk & fraud awareness
   • Data confidentiality & integrity
7. Problem Solving & Decision Making
   • Analytical thinking
   • Decision making technique
   • Problem solving framework
   • Managing workplace challenges
   • Strategic thinking basics
8. Personal Branding & Career Development
   • Building professional image
   • Workplace communication etiquette
   • Career planning for banker
   • Continuous learning mindset
   • Self development strategy
9. Action Plan & Best Practice
   • Studi kasus industri perbankan
   • Group discussion
   • Role play & simulation
   • Penyusunan individual development plan
   • Best practice sharing

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