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Instructor by: Dr. Drs. H. A. Fauzan Asmara, MM
Service Orientation — Listening to and understanding the client (both inside (colleagues) and outside company); anticipating client needs; giving high priority to client satisfaction. To most citizens, the contact person is the organization. In their eyes, the organization is only as competent, knowledgeable, courteous, and reliable as the person who represents it.
Even if the client is not wholly satisfied with a product or service, if excellent, efficient client service is offered, they will be more likely to return to you, which is good for business. Remember no clients means no business. If you understand your clients, you can better determine which of your products or services are more suitable for them and you can even develop and deliver a more tailored product or service.
Presentation, Discussion, Case Study, Evaluation
Training Kit, Handout, Certificate, Lunch, 2 X Coffee Break, Souvenir
TRAINING FEE for Service Orientation
Rp. 6.000.000,- / Participant / Non residential
Data Materi Training
|Topik Training||: Service Orientation|
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